Dewy&Bae - Shipping Information

International Shipping Times & Costs

All Dewy&Bae products are shipped from Melbourne, Australia the next business day (Monday - Friday) after ordering.

COVID-19 Update: Due to reduced commercial flights as a result of the COVID-19 pandemic, shipping times are longer than expected. We will ensure your order is delivered as soon as possible. Current typical times below:

Country                        Typical Shipping Time                    Cost

USA:                             7 - 15 Business Days                       Free over $55 spend ($10 under)

Australia:                     2 - 6 Business Days                         Free over $55 spend ($10 under)

Canada:                       10 - 21 Business Days                    Free over $55 spend ($10 under)

New Zealand:              6 - 15 Business Days                      Free over $55 spend ($10 under)

Asia:                             10 - 21 Business Days                     Free over $55 spend ($10 under)

United Kingdom:         7 - 14 Business Days                      Free over $55 spend ($10 under)

Europe:                         12 - 20 Business Days                     Free over $55 spend ($10 under)

Rest of the World:       11 - 25 Business Days                    Free over $55 spend ($10 under)

 

Countries we ship to: Worldwide! except... 

Temporarily Suspended Destinations due to COVID-19

Algeria Costa Rica Laos Paraguay Angola Curacao Lebanon Peru Antigua and Barbuda Djibouti Lesotho Réunion Aruba Dominica Liberia Rwanda Azerbaijan Dominican Republic Libya Saint Vincent and the Grenadines Bahamas Ecuador Lithuania Samoa Bangladesh El Salvador Madagascar Sao Tomé and Príncipe Barbados Equatorial Guinea Malawi Senegal Belize Estonia Maldives Sierra Leone Bermuda Eswatini (Swaziland) Mali Sint Maarten Bhutan Fiji Martinique Somalia Bolivia French Polynesia Mauritania South Africa Bonaire Gabon Mauritius Sri Lanka Botswana Gambia Mexico St. Helena/Ascension/Tristan da Cunha Brazil Ghana Moldova St. Kitts and Nevis Brunei Darussalam Grenada Mongolia St. Lucia Burkina Faso Guadeloupe Montenegro Sudan Burundi Guatemala Morocco Suriname Cambodia Guinea Myanmar Syrian Arab Republic Cameroon Guinea-Bissau Namibia Trinidad and Tobago Cape Verde Guyana Nepal Tuvalu Cayman Islands Haiti New Caledonia Uganda Central African Republic Honduras Nicaragua Uzbekistan Chad Iraq Niger Vanuatu Chile Ivory Coast Nigeria Venezuela Colombia Jamaica Pakistan Wallis and Futuna Comoros, Union of the Kenya Panama Western Sahara Congo Kuwait Papua New Guinea Yemen Zimbabwe

*Please Note: These are approximate times and there might be postal delays out of our control. There also may be customs or import charges charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. We cannot predict these charges and is subject to each country's laws. Dewy&Bae will not be responsible for these charges. Please note, if you choose not to pay the import duties, we cannot offer refunds of sent items.

Unfortunately, we are unable to ship to forwarding company addresses at this time. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system.

We typically use DHL or Australia Post for international shipping. Once DHL/Australia Post pick up your order from us in Australia, they will hand over your package to the local postal service in your country for final delivery. (eg. USPS in the United States or Royal Mail in the UK) You can continue to follow your order by using the tracking of your local postal service (eg. Google search "USPS tracking" for USA). Once it arrives in your country, the best way to find out where your order is by contacting your local postal service. Otherwise please get in touch with us so we can at hello@jinniershop.com :)

 

RETURN POLICY

In the case of purchase of a physical product from Dewy&Bae which satisfies one or more of the following cases we will gladly assist a refund or exchange of the product:

  • The product proves faulty within 30 days of receiving the product and/or date of invoice
  • The product does not match its description as provided when sold
  • The product received is not the product ordered
  • The product has been damaged in transit

Please contact us immediately at hello@jinniershop.com if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to product incurred during return shipping.

Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.