*All orders are packed and shipped from Kiani Tea Studio in London *
We are striving to make Kiani Tea available to everybody, in all corners of the world. Current shipping rates are stated below:
- $6.80 for all UK orders (Standard Royal Mail)
- $8.16 for the rest of the world, EU and international (Tracked Royal Mail)
Please note that Kiani Tea offers no returns/refunds on teas.
However, we are available to assist you with brewing advice/suggestions. Refund and returns are applicable on only teaware should they not meet your expectations. Return window is 2 weeks and postage is paid by you.
Returned items are only applicable for a refund if they have not been opened/used and they should show no sign of use.
If any ceramics should arrive broken, this needs to be reported on the same day that goods have been received with supporting images - please send email at firstname.lastname@example.org
Please note that fragile items such as mugs and tea cups will be safely packaged for delivery using double-layer bubble wrap method.
- We are note responsible for lost of stolen packages for all shipments
- We are not responsible for duties and fees mandated by customs and cannot ship our replacement packages
- In the event that a delivery address is submitted incorrectly or mistyped when an order is placed, we assume no responsibility
- The value on your customs form will reflect the full value of all products purchased
- Shipping time may take between 7 to 35 days depending on if there are delays experienced by the shipping company
For any other enquiries, please contact email@example.com