Returns & Exchanges

PLEASE CHECK BELOW EACH BRAND'S SHIPPING, RETURN & EXCHANGE INFORMATION:

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RETURN & EXCHANGE INFORMATION FOR BRANDS THAT ARE SHIPPED BY JINNIER SHOP FROM SEOUL, SOUTH KOREA

  • Returns are accepted within 2 weeks of purchase and returning products must be in their original condition (sealed, unopened, unused and in their original packaging).
  • Please ensure that returned products are safely packed in their original packaging. Jinnier Shop will not be held liable for damage to products incurred during return shipping.
  • To return, please email us at hello@jinniershop.com with product photos and your order number. Products returned without prior notice will be rejected.
  • Any kits, merch, gifts with purchase, or box sets are final sale and ineligible for return or exchange.

For any other enquiries, please contact hello@jinniershop.com